Shipping Policies

All orders are processed within 3 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Extreme weather events, carrier shortages, and COVID-19 are causing slow shipping speeds globally. We appreciate your patience and commit to processing and shipping your orders as quickly as possible.

International Shipping

We offer international shipping to the following countries:

Belgium, Croatia, Costa Rica, Denmark, France, Greenland, Ireland, Netherlands, Norway, Poland, Switzerland, United Kingdom, South Africa, Dominican Republic, Australia, Canada, Sweden, Israel, Japan, Russia, South Korea, Thailand, Germany, Greece, Italy, Spain, Argentina, Brazil, Venezuela, New Zealand.

International Orders are delivered by DHL - Express Worldwide

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country or you can choose to include these fees at checkout.  Kelley Baker Brows is not responsible for these charges if they are applied. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Our KBB staff usually ships within 24 hours (business days).  If you haven’t received your order within 5 business days of receiving your tracking number, please contact us at help@kelleybakerbrows.com with your name and Order Number.  We are here to help.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Click on the links below to read their policies.

UPS does not allow shipping to a P.O. Box: https://www.ups.com/us/en/help-center/sri/ship-box.page 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Our products are 100% guaranteed.  If you don’t love it, return it for a full refund.  💕 Retail customers only.  

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send a different color or product exchange.  You can read our full Refund Policy here: https://www.kelleybakerbrows.com/policies/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible at help@kelleybakerbrows.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will replace ASAP. 

If you have any further questions, please don't hesitate to contact us at help(at)kelleybakerbrows.com