FREQUENTLY ASKED QUESTIONS
Have more questions? Check out our FAQs and see if the answer your looking for has already been answered.
Support
Is there a Kelley Baker Help email?
Yes, for issues with an order, technical support, account problems, or anything else you can't resolve, email: jana@kelleybakerbrows.com a team member will be in touch to help you
How do I process a return?
Our policy can be found here: Refund Policy
Does Kelley Baker still do training? How can I book a training session?
Private Training sessions with Kelley Baker are available to licensed professionals only. If you already have a Kelley Baker Pro or Wholesale Account, click the Training tab on the top of the website, select your desired option, follow the prompts, and continue to checkout.
Account
How much of a discount do I get if I am a Wholesaler or MUA?
Wholesale Accounts are available to licensed professionals who wish to sell Kelley Baker Brows products to their clientele. Pro Accounts are available to any beauty professional. To see discounts and full program details check out our Membership Tiers.
Now that I’m a wholesaler, do you have a file of approved images for me to share on my website?
Yes, please send a request to bree@kelleybakerbrows.com
Product
Is the Laminade replacing the Clear Gel?
No, Laminade is a clear gel wax with a stiffer hold than the Clear Gel. Both products will remain and are used last for the finished look.
Are products available to wholesale?
All of our products are available at wholesale. Learn more about this on our Membership Page.
Are KB products cruelty free?
Absolutely! Kelley Baker is Leaping Bunny Certified. We take pride in ensuring that all Kelley Baker products are cruelty free.
Is the product waterproof?
Kelley Baker products are smudge proof and water resistant.
Which brush do I use?
If you are using the Brow Powder use the Angled Brush. For Camo-Light Highlighter use the Smudge Brush. For Laminade use the Spooly Brush.
payments
What payment methods you accept?
We accept all major credits cards and online wallets. American Express, Apple Pay, Diner's Club, Meta, Google Pay, Visa, Mastercad, Shop Pay, Union Pay and Venmo
Is there a Kelley Baker Help email?
Yes, for issues with an order, technical support, account problems, or anything else you can't resolve, email: jana@kelleybakerbrows.com a team member will be in touch to help you
How do I process a return?
Our policy can be found here: Refund Policy
Does Kelley Baker still do training? How can I book a training session?
Private Training sessions with Kelley Baker are available to licensed professionals only. If you already have a Kelley Baker Pro or Wholesale Account, click the Training tab on the top of the website, select your desired option, follow the prompts, and continue to checkout.
How much of a discount do I get if I am a Wholesaler or MUA?
Wholesale Accounts are available to licensed professionals who wish to sell Kelley Baker Brows products to their clientele. Pro Accounts are available to any beauty professional. To see discounts and full program details check out our Membership Tiers.
Now that I’m a wholesaler, do you have a file of approved images for me to share on my website?
Yes, please send a request to bree@kelleybakerbrows.com
Is the Laminade replacing the Clear Gel?
No, Laminade is a clear gel wax with a stiffer hold than the Clear Gel. Both products will remain and are used last for the finished look.
Are products available to wholesale?
All of our products are available at wholesale. Learn more about this on our Membership Page.
Are KB products cruelty free?
Absolutely! Kelley Baker is Leaping Bunny Certified. We take pride in ensuring that all Kelley Baker products are cruelty free.
Is the product waterproof?
Kelley Baker products are smudge proof and water resistant.
Which brush do I use?
If you are using the Brow Powder use the Angled Brush. For Camo-Light Highlighter use the Smudge Brush. For Laminade use the Spooly Brush.
What payment methods you accept?
We accept all major credits cards and online wallets. American Express, Apple Pay, Diner's Club, Meta, Google Pay, Visa, Mastercad, Shop Pay, Union Pay and Venmo